42 Rules of Employee Engagement (2nd Edition)
Contents (122 pages)
Foreword Foreword by Curt Coffman
Intro
Rule 1 Rules Are Meant to Be Broken
Rule 2 Get “Under New Management”
Rule 3 Begin at the Very Beginning
Rule 4 Listen, Listen, Listen
Rule 5 Be a Hands-On Manager
Rule 6 Be a Low-Tech Communicator
Rule 7 Everyone Needs Feedback
Rule 8 Keep Learning
Rule 9 Allow Your Team to Grow
Rule 10 Support Your Team Members When Needed
Rule 11 Relationships Determine Results
Rule 12 Sharing Builds Community
Rule 13 Your Beliefs Drive Results
Rule 14 You’re Still the Boss
Rule 15 Everyone’s Not Like You... (Thank Goodness!)
Rule 16 Be Direct with People Who Value Results
Rule 17 Be Enthusiastic with People Who Value Enthusiasm
Rule 18 Be Accepting with People Who Value Sincerity
Rule 19 Be Reliable with People Who Value Quality
Rule 20 Build Self-Esteem When Discussing Performance
Rule 21 Involve to Engage
Rule 22 Use Your Head
Rule 23 You Don’t Have to Be the Smartest Person in the Room
Rule 24 Compete with Your Competitors
Rule 25 Get Out of the Shower
Rule 26 Turf is for Stadiums, Not Teams
Rule 27 Right Actions Bring Engagement
Rule 28 Leave Your “Good Parenting” Skills at Home
Rule 29 Leave Your “Bad Parenting” Skills at Home
Rule 30 Expect Exceeded Expectations
Rule 31 It Only Takes a Minute
Rule 32 Recognize Good Performances
Rule 33 Problem Solving Is a Team Sport
Rule 34 Help Your Team Accept Change
Rule 35 He Who Has the Gold, Rules
Rule 36 Build Acceptance, Reject Prejudices
Rule 37 Honesty Is Always the Best Policy
Rule 38 Give It Your All
Rule 39 Know What You Want
Rule 40 Engaged Teams Get the Facts
Rule 41 Ask, Don’t Tell
Rule 42 These Are My Rules, What Are Yours?
Appendix A Recommended Employee Engagement Books
Appendix B Employee Engagement Resources
Appendix C 42 Rules of Engagement Toolbox
Endnotes
