First, Break All the Rules
Contents (261 pages)
The Measuring Stick
What do we know to be important but are unable to measure?
How can you measure human capital?
Does the measuring stick link to business outcomes?
What do these discoveries mean for one particular company?
Why is there an order to the twelve questions?
The Wisdom of Great Managers
Whom did Gallup interview?
What is the revolutionary insight shared by all great managers?
What are the four basic roles of a great manager?
How do great managers play these roles?
The First Key: Select for Talent
Why does every role, performed at excellence, require talent?
Why is talent more important than experience, brainpower, and willpower?
How much of a person can the manager change?
What is the difference among the three?
Which myths can we now dispel?
Why are great managers so good at selecting talent?
John Wooden, on the importance of talent.
The Second Key: Define the Right Outcomes
Why is it so hard to manage people well?
Why do so many managers try to control their people?
When and how do great managers rely on steps?
How do you know if the outcomes are right?
The Third Key: Focus on Strengths
How do great managers release each person's potential?
Why is it so tempting to try to fix people?
How do great managers cultivate excellent performance so consistently?
Why do great managers break the Golden Rule?
Why do great managers play favorites?
How do great managers turn a harmful weakness into an irrelevant non-talent?
The Fourth Key: Find the Right Fit
What's wrong with the old career path?
Why do we keep promoting people to their level of incompetence?
How to solve the shortage of respect
What is the force driving the New Career?
How do great managers terminate someone and still keep the relationship intact?
Turning the Keys: A Practical Guide
Which are the right questions to ask?
How do great managers turn the last three Keys every day, with every employee?
Can an employee turn these Keys?
What can the company do to create a friendly climate for great managers?
Gathering Force
APPENDIX A: The Gallup Path to Business Performance
What is the path to sustained increase in shareholder value?
APPENDIX B: What the Great Managers Said
What did great managers say to the three questions quoted in Chapter 2?
APPENDIX C: A Selection of Talents
Which talents are found most frequently across all roles?
APPENDIX D: Finding the Twelve Questions
How did Gallup find the twelve questions?
APPENDIX E: The Meta-analysis 255
What are the details of the meta-analysis?
