Human Resource Management
Contents (481 pages)
The Role of Human Resources
Human Resource Management Day-to-Day
What Is Human Resources?
Skills Needed for HRM
Today’s HRM Challenges
Developing and Implementing Strategic HRM Plans
The Value of Planning
Strategic Planning
HRM vs. Personnel Management
Writing the HRM Plan
Tips in HRM Planning
Diversity and Multiculturalism
Hiring Multicultural
Diversity and Multiculturalism
Diversity Plans
Multiculturalism and the Law
Recruitment
Keeping Up with Growth
The Recruitment Process
The Law and Recruitment
Recruitment Strategies
Selection
The Interview
The Selection Process
Criteria Development and Résumé Review
Interviewing
Testing and Selecting
Making the Offer
Compensation and Benefits
Matching Compensation with Core Values
Goals of a Compensation Plan
Developing a Compensation Package
Types of Pay Systems
Other Types of Compensation
Retention and Motivation
Dissatisfaction Isn’t Always about Pay
The Costs of Turnover
Retention Plans
Implementing Retention Strategies
Performance Appraisals
Training and Development
Training: Not Like It Used to Be
Steps to Take in Training an Employee
Types of Training
Training Delivery Methods
Designing a Training Program
Successful Employee Communication
The Biggest Challenge
Communication Strategies
Management Styles
Managing Employee Performance
Handling Performance
Employee Rights
Employee Assessment
Performance Evaluation Systems
Appraisal Methods
Completing and Conducting the Appraisal
Working with Labor Unions
Unhappy Employees Could Equal Unionization
The Nature of Unions
Collective Bargaining
Administration of the Collective Bargaining Agreement
Safety and Health at Work
Training for Safety
Workplace Safety and Health Laws
13.3 Health Hazards at Work
International HRM
Offshoring, Outsourcing
Staffing Internationally
International HRM Considerations
