Key Performance Indicator: Developing, Implementing, and Using Winning KPIs (3rd Edition)
Contents (444 pages)
The Great KPI Misunderstanding
Key Result Indicators
Result Indicators
Performance Indicators
Key Performance Indicators
Seven Characteristics of KPIs
Difference between KRI, KPIs, RIs, and PIs
Lag and Lead Confusion
Number of Measures Required - The 10/80/10 Rule
Importance of Timely Measurement
Where are You in Your Journey with Performance Measurement?
The Myths of Performance Measurement
Most Measures Lead to Better Performance
All Measures Can Work Successfully in Any Organization, at Any Time
All Performance Measures Are KPIs
By tying KPIs to remuneration, you will Increase Performance
We Can Set Relevant Year-End Targets
Measuring Performance Is Relatively Simple, and Appropriate Measures are Obvious
KPIs are Financial and Nonfinancial Indicators
You can Delegate a Performance Management Project to a Consulting Firm
The Myths of Balanced Scorecard
Unintended Consequences: The Dark Side of Measures
Performance-Related Pay
Dysfunctional Performance Measure Checklist
Revitalizing Performance
Five Foundation Stones
The Many Facets of Performance Management
Strategy and Its Relevance to Performance Measures
Articulate Your Organization's Mission, Vision, Values, and Lean Management Principles
Create a Strategy That Is Understood by Staff
Ensure That Your Strategy Is Balanced
Monitor Implementation of Your Strategy
Creating the Future
Background to the Winning KPI Methodology and Its Migration
The Original 12-Step Process
The New Six-Stage Process
Winning KPI Methodology and Its Migration
An Overview of the Six Stages
Foundation Stones for Implementing Key Performance Indicators
Partnership with the Staff, Unions, and Third Parties
Transfer of Power to the Front Line
Measure and Report Only What Matters
Source KPIs from the Critical Success Factors
Abandon Processes That Do Not Deliver
Appointment of a Home-Grown Chief Measurement Officer
Organization-Wide Understanding of the Winning KPIs Definition
Getting the CEO and Senior Management Committed to the Change
Obtaining Senior Management Team Commitment
Agree on Timing, Resource, and Approach
Benefits of This Stage
Templates and Checklists
Upskill In-House Resource to Manage the KPI Project
Establish a Winning KPI Team Working Full Time on the Project
Establish a Just-Do-It Culture and Process
Benefits of This Stage
Templates and Checklists
Leading and Selling the Change
Leading Change by John Kotter
Learn to Sell by Appreciating the Emotional Drivers of the Buyer
Sales Pitches You Will Need to Make to Get the Go-Ahead
Selling the Winning KPIs to the Organization's Staff
Benefits of This Stage
Templates and Checklists
Finding Your Organization's Operational Critical Success Factors
Operating Critical Success Factors versus External Outcomes
Operational Critical Success Factors: The Missing Link
Rules for Ascertaining the Operational Critical Success Factors
Characteristics of Critical Success Factors
Four Tasks for Identifying Operational Critical Success Factors
Alternative Methodologies
Benefits of This Tage
Templates and Checklist
Determining Measures That Will Work in Your Organization
How to Derive Measures: An Overview
Ascertain the Team Performance Measures in a Database
Sorting the Wheat from the Chaff
Find the KRIs That Need to Be Reported to the Board
Finding the Winning KPIs
Measure Gallery
Benefits of This Stage
Templates and Checklists
Get the Measures to Drive Performance
Develop the Reporting Framework at All Levels
Facilitate the Use of Winning KPIs
Refine KPIs to Maintain Their Relevance
Benefits of This Stage
Templates and Checklists
Reporting Performance Measures
The Work of Stephane Few in Data Visualization
Reporting the KPIs to Management and Staff
Reporting Performance Measure to Management
Reporting Performance Measures to Staff
Reporting Performance Measures to the Board
Reporting Team Performance Measures
How the Reporting of Performance Measures Fits Together
Designing Reports Around Current Technology
Resources for the Chief Measurement Officer
The CMO Needs a Cluster of Mentors
Guidelines for the External KPI Facilitator
Remember the Fundamentals
Resources
Running Workshops
Implementation Lessons
Templates and Checklists
Common Critical Success Factors and Their Likely Measures
Comparison to Other Methodologies
Main Difference Between the Balanced Scorecards and Winning KPIs Methodologies
Stacy Barr's PuMP
Paul Niven's Balanced Scorecard Work
