Key Performance Indicators: The 75 measures every manager needs to know
Contents (421 pages)
Net profit
Net profit margin
Gross profit margin
Operating profit margin
EBITDA
Revenue growth rate
Total shareholder return (TSR)
Economic value added (EVA)
Return on investment (ROI)
Return on capital employed (ROCE)
Return on assets (ROA)
Return on equity (ROE)
Debt-to-equity (D/E) ratio
Cash conversion cycle (CCC)
Working capital ratio
Operating expense ratio (OER)
CAPEX to sales ratio
Price/earnings ratio (P/E ratio)
Net promoter score (NPS)
Customer retention rate
Customer satisfaction index
Customer profitability score
Customer lifetime value
Customer turnover rate
Customer engagement
Customer complaints
Market growth rate
Relative market share
Brand equity
Cost per lead
Conversion rate
Search engine rankings (by keyword) and click-through rate
Page views and bounce rates
Customer online engagement level
Online share of voice (OSOV)
Social networking footprint
Klout score
Six Sigma level
Capacity utilization rate (CUR)
Process waste level
Order fulfillment cycle time (OFCT)
Delivery in full, on time (DIFOT) rate
Inventory shrinkage rate (ISR)
Project schedule variance (PSV)
Project cost variance (PCV)
Earned value (EV) metric
Innovation pipeline strength (IPS)
Return on innovation investment (ROI 2 )
Time to market
First pass yield (FPY)
Rework level
Quality index
Overall equipment effectiveness (OEE)
Process or machine downtime level
First contact resolution (FCR)
Human capital value added (HCVA)
Revenue per employee (RPE)
Employee satisfaction index
Employee engagement level
Staff advocacy score
Employee churn rate
Average employee tenure
Absenteeism Bradford factor
360-degree feedback score
Salary competitiveness ratio (SCR)
Time to hire
Training return on investment
Carbon footprint
Water footprint
Energy consumption
Savings levels due to conservation and improvement efforts
Supply chain miles
Waste reduction rate
Waste recycling rate
Product recycling rate
