The Executive Guide to Understanding and Implementing Employee Engagement Programs

Contents (86 pages)

1. Democracy in Action

   • Making the Leadership Link

   • The Opportunity Is There

   • Getting Started or Gun-Shy?

2. From the Background to the Foreground

   • The Intersection of Leadership and Participation

   • Anyone Can Do It . . . But Doesn’t

   • The Biggest Risk of All

3. How Does a Complete Quality Process Impact Cost or Revenue?

   • Keeping Score

   • Increasing Capacity for Work

   • Calculations from UICI

   • Comparison to a Contemporaneous Effort

   • The Best-Case Scenario

   • The Terrible Truth

   • Engaging Everyone in the Effort

   • But What About the Naysayers?

   • A Whole Lotta Shakin’ Goin’ On

4. How Do I Implement?

   • At Your Disposal

   • The Cost of Leadership-Driven, 100 Percent Employee Involvement

   • Measure, Measure, Measure

   • Process Analysis As a Precursor

   • A Timeline for Results

   • Recognition, Gratitude, and Celebration

   • The Cost of Disengagement

5. Appendix A The Baldrige and Leadership: Then and Now

6. Appendix B Doing It

7. Appendix C OK, Define 100 Percent

   • Making Sure Everyone Knows the Details

   • Depending on Teaching

   • A Passport to Excellence

   • What We Have Here Is Good Communications

   • Continual Improvement Is a Family Trait

   • “Build It and They Will Come”